Refunds Policy
Last updated: February 2025
1. Application Fees
Application fees paid to Graduin for university applications are non-refundable. Once an application has been submitted and the fee has been paid, we do not refund the fee, regardless of the outcome of the application (e.g. acceptance, rejection, or withdrawal).
2. Property Lister Subscriptions
No refunds are given for subscription payments once a listing has been approved and published.Subscription fees cover access to the listing platform for the chosen billing period. If you request to cancel your subscription, the cancellation will take effect at the end of the current billing period; no refund will be issued for the remaining period.
3. Failed or Duplicate Payments
If a payment failed but your account was charged, or you were charged twice for the same service, please contact us at support@graduin.app with your transaction reference and details. We will investigate and, where appropriate, arrange a refund or correction within a reasonable time.
4. How to Request a Refund (Eligible Cases)
For any case you believe qualifies for a refund under this policy (e.g. duplicate charge, failed service not delivered), email support@graduin.app with your full name, email, order or payment reference, and reason for the request. We will respond within a reasonable time and process eligible refunds via the original payment method where possible.
5. Changes
We may update this Refunds Policy from time to time. The "Last updated" date at the top of this page will be revised. Continued use of the Platform after changes constitutes acceptance of the updated policy.
For refund enquiries, contact us at support@graduin.app.